Shipping policy

Shipping & Delivery Policy

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after order confirmation and payment clearance. You will receive a notification email once your order has been dispatched.

2. Delivery Timeframes & Rates

We deliver nationwide via trusted courier services.

 Standard Nationwide Delivery: 5 to 8 business days from the date of dispatch.

 Shipping Charges: Shipping fees are calculated at checkout based on your order weight and delivery destination.

3. Delivery Details

Please ensure you provide a complete physical street address and an active mobile phone number at checkout. Couriers require a physical signature upon delivery and cannot deliver to P.O. Boxes.

4. Tracking Your Order

Once your order is dispatched, you will receive an email notification containing a tracking link and waybill number. Please allow up to 24 hours for the courier system to update the initial tracking status.

5. Delayed Orders

If you have not received your package within 10 business days of receiving your dispatch confirmation (allowing a small buffer beyond the standard 5–8 day window), please contact us with your order number so we can investigate with the courier immediately.