Refund policy

Refund & Return Policy

1. Perishable Goods Policy

Due to health and food safety regulations, we cannot accept returns or exchanges on opened or unopened food items, spice blends, seasonings, or perishable goods once they have been dispatched.

2. Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or if you receive the incorrect product, please contact us within 7 days of delivery at [Your Email Address].

To process your request efficiently, please include:

 Your order number

 A description of the issue

 Clear photo evidence of the damaged package or item

Once verified, we will arrange for a replacement to be dispatched or issue a refund via your original payment method.

3. Cancellations

Orders may be cancelled for a full refund prior to dispatch. Once an order has been handed over to our courier partners for delivery, it cannot be cancelled or recalled.

4. Shipping & Delivery Issues

If a delivery fails due to an incorrect shipping address provided at checkout or an uncollected parcel, redelivery fees will be the responsibility of the customer.

5. Processing Refunds

Approved refunds will be processed within 5–7 business days and credited back to the payment account used during checkout (via PayFast).